City and Guilds Diploma in Customer Service Level 2
Key Details
- Available at:Work-Based Learning
- Study Mode:Part-time
- Course Length:
12–18 months
City and Guilds Diploma in Customer Service Level 2Adult Learners
Please contact us for further information about applying for this course.
Course Description
If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations and are constantly looking to improve your performance to enable the organisation to maintain its competitive edge, then this is the course for you.
Entry Criteria
- Employment in a Customer Service role
Delivery
An individual learning plan will be drawn up with you and your manager and an assessor will visit you regularly in the work place. You will build a portfolio of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation.
Assessment
You will provide your assessor with evidence of work situations you have dealt with. This can include:
- Case Studies
- Questions and Answers
- Discussions
- E-mails or letters to support your written evidence
- Witness Testimonies from your colleagues or line manager
Workbooks and NVQ’s will be marked by a workplace assessor and moderated by the internal verifier.
Progression
There are excellent opportunities to progress to a higher qualification such as OCR Diploma in Customer Service - QCF Level 3.
Other details
Course type: Adult Learners
Level:
2
Programme Area:
- Business and Management
- Retail
Bilingual:
English or Welsh.
Business and Management
Learn more about this area and see our course level guide:
