Customer Service Excellence - Providing the Best Welcome

A workshop which will enable you to gain a better understanding of the importance of making a great first impression, how to manage

customers’ needs, how to improve communication skills to deal with different customers, how to be remembered for the right reasons and how to continuously improve yourself.

*Can be delivered on a customer site on request.

Benefits of the course will include:

• Understanding the importance of the first impression.
• Better identification and management of customers’ needs.
• Understanding the differences between customers and how to react to these.
• How to ensure you are remembered for the right reasons.
• An awareness of the need for self-improvement.
• Understand how a warm welcome is crucial for positive customer engagement.
• Increase your profits & revenue.
• Increase your customer satisfaction rates.
• Help attract new customers.
• Improved staff morale.

During the workshop, attendees will learn to:

• Identify how to make a great first impression.
• Identify their customers’ needs.
• Manage needs and expectations for different customers.
• Apply customer service within your specific sector.
• Improve communication skills.
• Be remembered for the right reasons.
• Develop themselves.